Public Sector CRM Software

Public Sector CRM Leaderboard

While there are no clear cut Government CRM software leaders that dominate the public sector, there are several solutions which are commonly recognized in the not for profit, local, state and federal sectors. For a more meaningful comparison among product solutions, we have categorized the CRM software products according to their preferred delivery model of either hosted (software as a service) or non-hosted.

CRM SaaS Leaderboard
On-Demand, Hosted, Software as a Service Leaderboard Solution

	SaaS CRM Solution	Strengths	Comments
	Salesforce.com Hosted CRM market share leader Strong technology platform Useful FORCE development platform Version upgrades result in big cost increases Questionable AppExchange support Significant planned & unplanned downtime Aplicor Average client over 200 users Impressive business process automation Strong federal government market share Smaller vendor Not on GSA Veteran owned small business Entellium Unique user interface (UI) Excellent ease of use Most economical hosted solution Small vendor Lack of government market share Not on GSA; No schedule 70 Salesboom Also offers enterprise resource planning (ERP) Good technology and extensibility Another very low cost on-demand CRM product Small vendor Lack of government market share Not on GSA; No schedule 70

CRM Software On-Premise Leaderboard
Client/Server Solutions

	Non-Hosted CRM Solution	Strengths	Comments
	Oracle Government CRM market share leader Complete technology stack delivery Hosted or non-hosted (on premise is the norm) Large capital and ongoing IT investment Extremely scalable Very aggressive when competing with SAP SAP Largest ERP application software company Global strength with local dominance Strong international government market share Less government market share than Oracle Proprietary NetWeaver technology Very aggressive when competing with Oracle Onyx Powerful midmarket CRM application Strong workflow and process automation Extremely flexible and adaptable Smaller vendor Lack of government market share Not on GSA; No schedule 70 Infor Third largest global ERP manufacturer Extremely impressive marketing capabilities More affordable than Oracle or SAP Fragmented (roll up) product company Lack of government market share Not on GSA; No schedule 70