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Government CRM Software


Public Sector CRM Software

Public Sector CRM Leaderboard

While there are no clear cut Government CRM software leaders that dominate the public sector, there are several solutions which are commonly recognized in the not for profit, local, state and federal sectors. For a more meaningful comparison among product solutions, we have categorized the CRM software products according to their preferred delivery model of either hosted (software as a service) or non-hosted.

CRM SaaS Leaderboard
On-Demand, Hosted, Software as a Service Leaderboard Solution

leader
leader
SaaS CRM Solution
Strengths
Comments
leader
Salesforce.com salesforce.com Hosted CRM market share leader
gsa Strong technology platform
gsa Useful FORCE development platform
gsa Version upgrades result in big cost increases
gsa Questionable AppExchange support
gsa Significant planned & unplanned downtime
Aplicor aplicor Average client over 200 users
gsa Impressive business process automation
gsa Strong federal government market share
gsa Smaller vendor
gsa Not on GSA
gsa Veteran owned small business
Entellium entellium Unique user interface (UI)
gsa Excellent ease of use
gsa Most economical hosted solution
gsa Small vendor
gsa Lack of government market share
gsa Not on GSA; No schedule 70
Salesboom salesboom Also offers enterprise resource planning (ERP)
gsa Good technology and extensibility
gsa Another very low cost on-demand CRM product
gsa Small vendor
gsa Lack of government market share
gsa Not on GSA; No schedule 70
leader

CRM Software On-Premise Leaderboard
Client/Server Solutions

leader
leader
Non-Hosted CRM Solution
Strengths
Comments
leader
Oracle oracle Government CRM market share leader
gsa Complete technology stack delivery
gsa Hosted or non-hosted (on premise is the norm)
gsa Large capital and ongoing IT investment
gsa Extremely scalable
gsa Very aggressive when competing with SAP
SAP sap Largest ERP application software company
gsa Global strength with local dominance
gsa Strong international government market share
gsa Less government market share than Oracle
gsa Proprietary NetWeaver technology
gsaVery aggressive when competing with Oracle
Onyx onyx Powerful midmarket CRM application
gsa Strong workflow and process automation
gsa Extremely flexible and adaptable
gsa Smaller vendor
gsa Lack of government market share
gsa Not on GSA; No schedule 70
Infor infor Third largest global ERP manufacturer
gsa Extremely impressive marketing capabilities
gsa More affordable than Oracle or SAP
gsa Fragmented (roll up) product company
gsa Lack of government market share
gsa Not on GSA; No schedule 70
leader

 

 

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